Working in a very high-volume Customer Contact Centre these roles will see you managing inbound customer interactions in a multi-channel environment. You will provide information and support to customers regarding legislation and administration matters. The role involves a blend of customer service and administrative tasks in a KPI driven environment with a large focus on quality of performance and service.
These roles are to cover a peak period and will predominantly be front line service roles in a high-volume environment. You must be comfortable supporting customers via phone and digital channels. The role will also see you solving problems and managing complaints.